We fill prescriptions only from licensed veterinarians who have seen the pet for whom the medication is being prescribed.
We must have an original, valid prescription from a licensed veterinarian to dispense medication.
There are several ways that a new prescription can be ordered:
We accept Visa, MasterCard, and Discover Card.
Clients who order a refill online must indicate if we should charge the credit card we have on file for them or a new card. We call clients to confirm new card numbers before shipping the medication.
If you’re a new client with a new prescription, we’ll gather information related to your payment method when we discuss your pet’s prescription over the phone.
If you prefer to pay by check, we ship your pet’s medication as soon we receive and process your check, unless other arrangements are made.
For checks returned because of insufficient funds, we charge a $25 fee. For clinics and some individual cases, we arrange payment terms.
Because we dispense only custom-made prescriptions, we cannot accept their return.
We accept the return of over-the-counter products only if they are unopened with the safety seal intact. We issue only credit-card credit refunds and charge.
Shipping charges for returns are at customer’s expense.
We can ship anywhere in the United States.
We do our best to ship items on the same day they are ordered. In most cases, we can ship same day for orders received and confirmed before 2pm (EST). Our workload at the time the prescription is ordered and the medication’s availability may affect our ability to ship same day.
For Prescription Orders
You have several carrier options for prescription orders:
Our standard is U.S. Postal Priority Mail with delivery confirmation for $7. Delivery time is usually 2 to 4 days. Items can be shipped to a P.O. Box or street address and do not require a signature. When perishables are shipped over a weekend or long weekend the cost is $10.50 to cover extra packing material that is necessary.
We also offer UPS ground delivery for items shipped Monday – Thursday. Delivery is guaranteed next day to destinations in northern New England (RI, NH, ME, VT, MA, CT). The cost depends on weight and destination. This service is great for perishable items.
Your order can also be sent Express Mail (usually next-day delivery). The cost depends on weight and destination.
For Non-Prescription Orders
Non-prescription items by themselves are shipped by regular mail. The shipping charge is based upon the total cost of the item(s), according to the table below:
Please allow 2 to 5 business days for delivery.
|Non-Prescription Order Value||Shipping Cost|
|$0.00 to $50.00||$4.95|
|$50.01 to $100.00||$6.95|
|$100.01 to $150.00||$8.95|
|$150.01 to $200.00||$10.95|
|$200.01 and over||$12.95|
Information on This Website
Information provided on or through this website is not intended to be used in place of veterinarian evaluation, diagnosis, or treatment. Please consult your veterinarian for proper medical advice before treating your pet.